This Privacy Policy explains how bwenas gaming collects, uses, stores, and protects the personal information of players based in the Philippines. By registering an account or using any part of the platform, you confirm that you have read and understood how your data is handled. We are committed to keeping your information secure and using it only for the purposes described below.
When you register an account on the platform, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the verification process, we may also request a government-issued identification document to confirm your identity and age eligibility. When you make deposits or withdrawals, transaction details including payment method information and transaction amounts are recorded. We also collect technical data such as your device type, browser, IP address, and session activity to maintain platform security and improve your experience. Any communications you send to our support team are also retained to help resolve queries and improve our service. We do not collect more information than is necessary for the purposes described in this policy.
Your personal information is used to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and ensure the platform operates securely for all players. If you have opted in to receive promotional communications, we may use your contact details to inform you about relevant offers available on the Promotion page or through the VIP programme. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is only shared with trusted service providers who assist us in operating the platform, and only to the extent necessary for those services.
bwenas gaming uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require itto perform their job functions. We regularly review our security practices to ensure they remain effective against evolving threats. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable data protection requirements. You are also responsible for keeping your account login credentials confidential and should contact us immediately if you suspect any unauthorised access to your account. We will never ask for your password through email, chat, or any other channel outside the secure platform environment.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a minimum period required under applicable Philippine regulations governing online gaming and financial services. If you request account closure, your personal data will be retained only for as long as necessary to fulfil outstanding legal obligations, resolve any pending disputes, and prevent fraud. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you have questions about how long specific categories of data are retained, you may contact our support team through the platform for clarification.
As a player based in the Philippines, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or incomplete. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records. If you wish to withdraw your consent to receive promotional communications, you can update your preferences through your account settings or by contacting our support team. You have the right to object to certain types of data processing, and we will respond to any such request within a reasonable timeframe. To exercise any of these rights, please reach out to us through the platform's support channels. We are committed to handling all data rights requests fairly and transparently in line with applicable data protection standards.
The platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how players interact with the site. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as login and account management. Analytics cookies help us understand which parts of the platform are most useful to players in the Philippines so we can continue to improve the experience. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. By continuing to use the platform, you consent to our use of cookies as described in this section.
bwenas gaming reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of the platform after any updates have been published constitutes your acceptance of the revised policy. If any changes significantly affect how we use your personal data, we will make reasonable efforts to notify you directly through your registered contact details. If you have questions about any aspect of this policy, the FAQ page may provide additional guidance, or you can contact our support team directly through the platform.
Quick answers for Filipino players who want to understand how their personal data is managed.
Our FAQ page covers the most common questions from Filipino players about accounts, payments, and platform rules. Ready to get started? Create your free account today and enjoy a secure gaming experience built for the Philippines.